frequently asked questions

General Questions

This depends on which product and brand. If you see a product is out of stock, don't hesitate to contact us, and we will let you know when it is back in stock.
Please contact us, and we will help you with the return or exchange process.
Yes, CBD is legal to be shipped via US Mail.
To be legal, CBD must contain less than .03% THC, which is the primary psychoactive ingredient found in cannabis.
Our products contain less than .03% THC and thus are legal in all 50 states.

Refunds typically take 5-10 business days to complete and post to your account.

account Questions

Head over to our account page to begin the registration process. After filling out the form with your information, you will receive an email from requesting a few pieces of information that we’ll need to verify your business. After we verify your information and approve your account you’ll be able to access all products on Hempress Wholesale. We can’t wait to work with you and serve your business!

Orders ship within 24 hours of when they were placed.
Orders can be changed or canceled as long as they have not yet been shipped. If you would like to cancel an order, be sure to get in touch with us as soon as possible via the phone number on our contact page.
You can do this by logging in to your account and then visiting the account page or through the order confirmation you received.
Updates will be sent to the email address you used when you placed your order.
Yes, it is. The only personal information we store is name, phone number, address, and email. We do not share your information with any third parties.
You can do this on the account page or by contacting us for assistance.